Refund policy

Return Policy

At Kawaii Boutique, we are committed to providing high-quality products and excellent customer service. However, we understand that issues may arise, and you may need to return or exchange an item. Please review our return and refund policy carefully.

♡ Time Frame

  • Returns must be requested within 1-7 days of receiving your order.
  • After 7 days, we cannot offer a refund or exchange.

♡ Condition of Items

To be eligible for a return, items must:

  • Be unused, in original condition, and in original packaging.
  • Not to be worn, damaged, or altered in any way.

♡ Non-Returnable Items

We do not accept returns for:

  • Gift cards
  • Sale items
  • Personal care items (cosmetics, skincare, undergarments, etc.)

♡ Refund Process

  • Once we receive and inspect your return, we will notify you via email at Support@Thekawaiibooth.com.
  • You will be informed of the approval or rejection of your refund.

♡ Approved Refunds

  • If approved, the refund will be processed and credited back to your original payment method within a few business days (depending on your card issuer’s policies).

♡ Rejected Refunds

  • If your refund is rejected (e.g., the item does not meet return criteria), we will notify you with the reason and discuss available options.

Exchange Policy

♡ Eligibility

  • Exchanges are only available for items under $50 that meet our return criteria (unused, in original packaging).

♡ Exchange Process

  1. Contact us within 1-7 days of receiving your order.
  2. We will provide further instructions on how to proceed with the exchange.

♡ Shipping for Exchanges

  • Customers must cover return shipping costs.
  • We will cover the cost of shipping the exchanged item back to you.

How to initiate a return or exchange? 

Step 1: Contact Us

  • Email Support@Thekawaiibooth.com within 1-7 days of receiving your order.
  • Include your order number and reason for return or exchange.

Step 2: Receive Return Authorization

  • Wait for our response with further instructions and a Return Authorization (RA) number (if applicable).

Step 3: Package Your Item

  • Pack the item securely in original packaging (if possible).
  • Include the RA number, your name, and contact information.

Step 4: Ship Your Item

  • Ship your return or exchange to the address provided by customer service.
  • Customers are responsible for return shipping costs, except in the case of exchanges.

♡ Contact Us

For any questions about our return and refund policy, contact us at Support@Thekawaiibooth.com. Our customer service team is available to assist you.

♡ Policy Updates

Kawaii Boutique reserves the right to update or modify this policy at any time without prior notice. Please review it periodically for any changes.

Thank you for shopping with us! We appreciate your support and understanding.