Contact Information
Formular de contact
Conținut care poate fi restrâns
Shipping Policy
♡ Returns/ Exchange?
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Our policy lasts 7 days. If 7 days have gone by since it has arrived, unfortunately, we can’t offer you a refund or exchange. Items MUST be under $50 to be obligated for a refund
To be eligible for a return/exchange, your item should be in original condition, unworn, unwashed, no smells like perfume. We have right to deny the returned product or sending out an exchange if the item shows any signs of wear. It must also be in the original packaging. To complete your return/exchange, we require a receipt or proof of purchase.
Unfortunately, we’re not responsible for any return shipping cost. You will be responsible for paying for your own shipping costs for returning your item.
♡ Return shipping cost
Cost shipping out my replacement? Unfortunately, we’re not responsible for any return shipping cost or cost shipping your replacement.
♡ Refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We will issue a full refund we’ve received your returned product. However, we’re not responsible for any return shipping cost. We are unable to issue any refund if the buyer refuses to return the product or the returned items are lost during transit.
♡ Late or missing refunds? (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at thekawaiiboutique.tt@gmail.com.
♡ Return Shipping?
To return your product, contact us email: the kawaiiboutique.tt@gmail.com If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
♡ Ship Worldwide?
Yes!
♡ How long will the delivery take?
- Standard Shipping FREE
US/ UK/ Canada (8-22 Days)
Europe (10-25 Days)
Asia (5-20 Days)
Australia (10-25 Days)
Rest of the countries (15-30 Days)
- DHL ($35.00-$45.00)
UK/ Canada (4-8 Days)
Europe (4-8 Days)
Asia (3-6 Days)
Australia (6-10 Days)
Rest of the countries (5- 12 Days)
♡ Where is the products shipped from?
All your orders are shipped from our studio in the Caribbean.
♡ Do you ship worldwide?
Yes, we still ship to most countries. However, shipping has been suspended for some countries (Example: Israel, Russia), if you fail to choose your country during check out, that means our country has suspended shipping to your country by our local couriers.
♡ How long does it take to get my order ready to be shipped?
We’re getting your order ready to be shipped in the shortest possible time (2-7 business days, longer time for handmade stuffs). We will notify you the tracking information when it is scheduled to be shipped. In the tracking link, it usually will show an expected delivery time, but it might not be accurate sometimes because this calculated version doesn’t reflect real situation, it may eventually arrive later than the expected delivery date especially during any holiday season.
♡ How to track my order?
Tracking numbers will be sent to you via emails once your order is scheduled to be dispatched (usually 2-6 days after purchase), if you haven’t received the email it might have fallen into the junk email section therefore make sure you have checked it too. Then click “view my order”, after which, click on the tracking number and you will be able to see the shipment status. If it doesn’t work, copy and tracking number and track your order through https://www.17track.net/en or https://tools.usps.com
♡ Will my order get to me before [Specific Date/ Event]?
Unfortunately, we can’t guarantee your order will arrive to you by a specific date, but we’ll do our best to make sure it arrives as soon as possible!
I know this might not be the best time to make a purchase, please do let me know immediately if you have any intention to cancel the order due to the delay, we completely understand, and we'll be happy to assist you.
Please don’t hesitate to drop us an email for any questions or concern, i wish everyone stay safe!
Return Policy
Return & Refund Policy for Kawaii Boutique
At Kawaii Boutique, we strive to provide our customers with high-quality products and excellent customer service. However, we understand that sometimes issues may arise, and you may need to return or exchange an item. Please read our return and refund policy carefully to ensure you understand our processes and your rights.
Eligibility for Returns
♡ Time Frame:
Returns are only eligible within 1-7 days of receiving your order. If more than 7 days have passed since you received your purchase, unfortunately, we cannot offer you a refund or exchange.
♡ Condition of Items:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. We do not accept returns for items that have been worn, damaged, or altered in any way.
♡ Non-Returnable Items:
Certain items are non-returnable, including gift cards, sale items, and personal care items (such as cosmetics, skincare products, and undergarments).
Refund Policy
♡ Refund Process:
Once your return is received and inspected, we will initiate the refund process. We will notify you via email at KawaiiBoutique.TT@gmail.com to confirm that we have received your returned item and notify you of the approval or rejection of your refund.
♡ Approved Refunds:
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
♡ Rejected Refunds:
If your refund request is rejected (e.g., the item does not meet our return criteria), we will notify you with the reasons for rejection and discuss available options.
Exchange Policy
♡ Eligibility:
Exchanges are available for items that are below $50 in value and meet the same criteria as returns (unused, in original packaging).
♡ Process:
If you need to exchange an eligible item for a different size or color, please contact us within the 1-7 day window. We will provide instructions on how to proceed with the exchange.
♡ Shipping for Exchanges:
You will be responsible for paying the shipping costs for returning your item. However, we will cover the shipping costs for sending the exchanged item back to you.
♡ How to Initiate a Return or Exchange:
To initiate a return or exchange, please follow these steps ⇩
♡ Contact Us:
Email us at KawaiiBoutique.TT@gmail.com within 1-7 days of receiving your order, stating your order number and reason for return or exchange.
♡ Return Authorization:
Wait for our response with further instructions and a return authorization (RA) number, if applicable.
♡ Package Your Item:
Pack your item securely in the original packaging, if possible, and include the RA number (if provided) along with your name and contact information.
♡ Ship Your Item:
Ship your return or exchange item to the address provided by customer service. Please note that you are responsible for the return shipping costs, except for exchanges.
♡ Contact Us
If you have any questions about our return and refund policy, please contact us at KawaiiBoutique.TT@gmail.com. Our customer service team is available to assist you and ensure your shopping experience with Kawaii Boutique is enjoyable and hassle-free.
♡ Policy Updates
Kawaii Boutique reserves the right to update or modify this return and refund policy at any time without prior notice. Please review this policy periodically for changes.
Thank you for shopping at Kawaii Boutique. We appreciate your understanding and cooperation regarding our return and refund procedures.
♡ Sincerely,
Kawaii Boutique
Privacy Policy
A legal disclaimer
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.thekawaiibooth.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.
We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: - Communicate with you; - Screen our orders for potential risk or fraud; and - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: https://www.Shopify.com We also use Google Analytics to help us understand how our customers use the Site
You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below: -
Facebook: https://www.facebook.com/settings/?tab=ads - Google: https://www.google.com/settings/ads/anonymous - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads-
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. YOUR RIGHTS If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to the Caribbean and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. The Site is not intended for individuals under the age of 10. CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at thekawaiiboutique.tt@gmail.com or by mail using the details provided below:
Kawaii Booth [Re: Privacy Compliance Officer]
Terms & Conditions
Welcome to Kawaii Boutique! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or using our website, you agree to comply with these terms. If you disagree with any part of these terms, please do not use our website.
Website Use
♡ Age Requirement:
You must be at least 12 years old to use our website. If you are under 18 years old, you confirm that you have obtained consent from a parent or legal guardian.
♡ User Account:
If you create an account with us, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
♡ Prohibited Uses:
You may not use our website for any illegal or unauthorized purpose. This includes but is not limited to: violating any laws, infringing on intellectual property rights, distributing viruses or other malicious software, or engaging in spamming or phishing activities.
Products and Pricing
♡ Product Information:
We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.
♡ Pricing:
All prices are in USD (United States Dollars) and are subject to change without notice. We reserve the right to modify or discontinue products or services at any time without prior notice.
♡ Sales Tax:
Sales tax will be applied based on applicable state and local sales tax rates and regulations.
Orders and Payment
♡ Order Acceptance:
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order for any reason, including but not limited to product availability, errors in pricing or product information, or suspicion of fraudulent activity.
♡ Payment:
Payment is required at the time of placing your order. We accept PayPal and international bank transfers for payments in USD. You agree to provide accurate and complete payment information.
Shipping and Delivery
♡ Shipping:
We offer international shipping. Shipping costs and estimated delivery times will be calculated and displayed at checkout.
♡ Delivery:
We strive to deliver products in a timely manner. However, delivery times may vary depending on product availability, shipping method, and destination. We are not responsible for delays caused by carriers or customs processes.
Return and Refund Policy
♡ Returns:
Please refer to our Return & Refund Policy for detailed information on returns, refunds, and exchanges.
♡ Exclusions:
Certain items may be non-returnable or subject to specific return conditions. These items are listed in our Return & Refund Policy.
Privacy Policy
♡ Privacy:
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Intellectual Property
♡ Copyright:
All content on this website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Kawaii Boutique or its licensors and is protected by copyright laws.
♡ Trademarks:
Kawaii Boutique and our logos are trademarks or registered trademarks of Kawaii Boutique. You may not use our trademarks without our prior written permission.
Registered Business
♡ Registered Business:
Kawaii Boutique is a registered business under the laws of Trinidad & Tobago.
Limitation of Liability
♡ Disclaimer:
To the fullest extent permitted by law, Kawaii Boutique disclaims all warranties, express or implied, regarding the use or performance of our website and products. We shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products.
Governing Law
♡ Jurisdiction:
These terms and conditions are governed by and construed in accordance with the laws of Trinidad & Tobago, without regard to its conflict of law principles.
♡ Dispute Resolution:
Any disputes arising from these terms and conditions shall be resolved exclusively in the courts located in Trinidad & Tobago.
Changes to Terms
♡ Updates:
We reserve the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for updates.
♡ Contact Us
If you have any questions about our terms and conditions, please contact us at KawaiiBoutique.TT@gmail.com.
Thank you for reading and agreeing to our Terms and Conditions. We appreciate your business!
♡ Sincerely,
Kawaii Boutique