Refunds & Returns Policy

• Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
• Refund requests must be made within 7 days of delivery. After 7 days, we cannot offer a refund or exchange.
• Items must be under $50 to qualify for a refund.

♡ Return & Exchange Conditions

To be eligible, items must:

• Be unworn, unwashed, and in original condition (no perfumes or odors).
• Include original packaging and all accessories.
• Have proof of purchase (receipt or order confirmation).

We reserve the right to reject returns if the item shows signs of wear or does not meet these conditions.

♡ Return Shipping

• Customers are responsible for all return shipping costs.
• If requesting an exchange, shipping costs for the replacement item must also be covered by the customer.
• For returns over $50, we recommend using a trackable shipping service or shipping insurance, as we are not responsible for lost returns.

♡ Refund Process

1. Once we receive and inspect your return, we will notify you by email.
2. If approved, your refund will be processed back to your original payment method within a few business days.
3. We do not cover return shipping costs and cannot refund lost or unreturned items.

♡ Late or Missing Refunds

If you haven’t received your refund:

1. Check your PayPal account.
2. Contact your credit card company, as processing times may vary.
3. If you still haven’t received your refund, email us at Support@Thekawaiibooth.com

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Shipping Information:

♡ Processing Time

• Orders are processed within 2-6 business days.
• You will receive an email with tracking details once your order has shipped.

Shipping Methods & Delivery Times:

♡ Standard Shipping (Free)

• US, UK, Canada: 8-22 days
• Europe: 10-25 days
• Asia: 5-20 days
• Australia: 10-25 days
• Rest of the world: 15-30 days

♡ Express Shipping

• UK, Canada: 4-8 days
• Europe: 4-8 days
• Asia: 3-6 days
• Australia: 6-10 days
• Rest of the world: 5-12 days

All orders are shipped from our studio in the Caribbean.

♡ Tracking Your Order

• You will receive a tracking number 2-6 days after purchase.
• If you don’t see it, check your spam or junk folder.
• Track your order here:
  • 17Track
  • USPS Tracking

♡ Shipping Restrictions

• We ship worldwide, except to restricted countries (e.g., Israel, Russia). If your country is unavailable at checkout, we cannot ship there.

♡ Important Notes

• We cannot guarantee delivery by a specific date, but we will ship your order as quickly as possible.
• If you wish to cancel your order due to delays, contact us immediately.
• For any questions, email Support@Thekawaiibooth.com.

Thank you for shopping with us.

Return Policy

At Kawaii Boutique, we are committed to providing high-quality products and excellent customer service. However, we understand that issues may arise, and you may need to return or exchange an item. Please review our return and refund policy carefully.

♡ Time Frame

• Returns must be requested within 1-7 days of receiving your order.
• After 7 days, we cannot offer a refund or exchange.

♡ Condition of Items

To be eligible for a return, items must:

• Be unused, in original condition, and in original packaging.
• Not to be worn, damaged, or altered in any way.

♡ Non-Returnable Items

We do not accept returns for:

• Gift cards
• Sale items
• Personal care items (cosmetics, skincare, undergarments, etc.)

♡ Refund Process

• Once we receive and inspect your return, we will notify you via email at Support@Thekawaiibooth.com.
• You will be informed of the approval or rejection of your refund.

♡ Approved Refunds

• If approved, the refund will be processed and credited back to your original payment method within a few business days (depending on your card issuer’s policies).

♡ Rejected Refunds

• If your refund is rejected (e.g., the item does not meet return criteria), we will notify you with the reason and discuss available options.

Exchange Policy

♡ Eligibility

• Exchanges are only available for items under $50 that meet our return criteria (unused, in original packaging).

♡ Exchange Process

1. Contact us within 1-7 days of receiving your order.
2. We will provide further instructions on how to proceed with the exchange.

♡ Shipping for Exchanges

• Customers must cover return shipping costs.
• We will cover the cost of shipping the exchanged item back to you.
  

How to initiate a return or exchange? 

Step 1: Contact Us

• Email Support@Thekawaiibooth.com within 1-7 days of receiving your order.
• Include your order number and reason for return or exchange.

Step 2: Receive Return Authorization

• Wait for our response with further instructions and a Return Authorization (RA) number (if applicable).

Step 3: Package Your Item

• Pack the item securely in original packaging (if possible).
• Include the RA number, your name, and contact information.

Step 4: Ship Your Item

• Ship your return or exchange to the address provided by customer service.
• Customers are responsible for return shipping costs, except in the case of exchanges.

♡ Contact Us

For any questions about our return and refund policy, contact us at Support@Thekawaiibooth.com. Our customer service team is available to assist you.

♡ Policy Updates

Kawaii Boutique reserves the right to update or modify this policy at any time without prior notice. Please review it periodically for any changes.

Thank you for shopping with us! We appreciate your support and understanding.

Terms & Conditions

Welcome to Kawaii Boutique. By accessing or using our website, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our website.

Website Use:

♡ Age Requirement

You must be at least 12 years old to use our website. If you are under 18, you confirm that you have obtained consent from a parent or legal guardian.

♡ User Accounts

If you create an account, you are responsible for maintaining its confidentiality, including your password. You accept responsibility for all activities under your account.

♡ Prohibited Activities

You may not use our website for any illegal or unauthorized purposes, including but not limited to:

• Violating any laws or regulations
• Infringing on intellectual property rights
• Distributing viruses or harmful software
• Engaging in spamming, phishing, or fraudulent activities

Products and Pricing:

♡ Product Information

We aim for accuracy in product descriptions and images, but we do not guarantee that all information is free from errors or omissions.

♡ Pricing

All prices are in USD and subject to change without notice. We reserve the right to modify or discontinue products at any time.

♡ Sales Tax

Applicable taxes will be calculated based on regional regulations.

Orders and Payment:

♡ Order Acceptance

Orders are subject to availability and approval. We reserve the right to cancel orders due to product availability, pricing errors, or suspected fraudulent activity.

♡ Payment Methods

Payment must be made at the time of order placement. We accept PayPal and international bank transfers. You agree to provide accurate payment details.

Shipping and Delivery:

♡ Shipping

We offer international shipping. Shipping costs and estimated delivery times are displayed at checkout.

♡ Delivery

Delivery times may vary due to product availability, shipping method, and destination. We are not responsible for delays caused by carriers or customs processing.

Returns and Refunds:

Refer to our Return & Refund Policy for details on eligible returns, refunds, and exchanges. Certain items may be non-returnable, as outlined in the policy.

Privacy Policy:

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Intellectual Property:

♡ Trademarks

“Kawaii Boutique” and related logos are trademarks of Kawaii Boutique. Unauthorized use is strictly prohibited.

♡ Registered Business

Kawaii Boutique is a legally registered business under the laws of Trinidad & Tobago.

♡ Limitation of Liability

To the fullest extent permitted by law, Kawaii Boutique disclaims all warranties, express or implied, regarding website functionality and product performance. We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Governing Law:

♡ Jurisdiction

These terms are governed by the laws of Trinidad & Tobago.

♡ Dispute Resolution

Any disputes will be resolved exclusively in the courts of Trinidad & Tobago.

♡ Changes to Terms

We may update these Terms and Conditions at any time. Changes take effect immediately upon posting. It is your responsibility to review them periodically.

♡ Contact Information

For questions or concerns, contact us at:

Email: Support@Thekawaiibooth.com

Thank you for choosing Kawaii Boutique. We appreciate your business.